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Frequently Asked Questions
Q: What does 100% satisfaction
guarantee offer?
A:
At LafaireTradingGroup.com we
want to offer you top quality
products at affordable prices. If
you feel dissatisfied with the
quality of our products, simply
return the products within
20 days of purchase, and we'll give
you full refund. To qualify for the
refund, you'll have to mail us proof
of purchase and the products should
be without any damage.
Q:
Is the transaction secure?
A:
We work with Authorize.net
and paypal to make sure your
transaction will be secure.
Q:
Do you accept check?
A:
Yes we accept eCheck. We also
accept all major credit cards such
as MasterCard, Visa, American
Express, and Discovery cards.
Q:
How long will it take to ship my
order?
A:
We'll start to fill order
once we receive your order and we'll
ship the order within the time frame
indicated for that item. Currently
we use UPS ground, if you prefer a
different shipper please indicate
so.
Q:
What's the coverage of shipment?
A:
Right now it's limited to
continental US. If you live in
Hawaii, Alaska or Canada,
we'll have to charge you for
reasonable extra cost. You can call
us at our toll free number for the
extra charge.
Q:
How much is the shipping & handling
fee?
A:
Normally we charge it based
on the total of the order, the
volume of the order, or the weight
of the order for certain items.
However, during this special
promotion period, we'll pay the
shipping & handling for you if you
live within continental USA.
Q:
Can I return the product any time?
A:
30-Day
Money-Back Guarantee
You can return any product within
20
days of receiving it. Just make sure
it's in like-new condition, pack it
all securely in the original
packaging, and email us for a Return
Authorization number.
We'll gladly
exchange it or give you a refund for
the merchandise (not including
original shipping) ?whichever you
prefer
Q:
How do I return the product?
A:
You can return it for refund
or replacement. However, you'll be
responsible for the shipping and
handling fee.
Please note products
that have been installed are
non-returnable.
Please email us by at
return@lafairetradinggroup.com
and ask for a
Returned Goods Authorization.
To process your return quickly
please have the original order
number available. Please wrap the
package securely and
note
the Returned Goods Authorization
number on the outside of the package.
Returns without an authorization
number will not be accepted. We are
not responsible for products sent
back to us without an authorization.
Products must be returned in the
original packaging and in the
original condition. All products
will be inspected prior to credit
approval.
Q:
What's the procedure to return
damaged items?
A:
Please open the boxes
immediately after delivery and check
if there is any damage. You must
claim the damage to us within 3 days
of UPS/FedEx delivery to get any
reimbursement.
FAQ Question Regarding your Steam
Shower unit
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